Frequently Asked Questions
Have questions? We’re here to help. Whether you're setting up a printer, configuring email, or exploring how our expert-led guidance works — this page covers the most common answers.
Connect Hub Global does not offer tech support or remote access. We simply help you understand what to do, step by step.
Frequently Asked Questions
What is Connect Hub Global?
Connect Hub Global is an independent platform connecting users with verified experts who provide educational guidance. We help you navigate tech and non-tech challenges without offering remote access or technical support.
Are you a tech support company?
No. We provide educational help only. Our advisors guide you with clear steps so you can solve issues yourself, but we never take control of your device or perform repairs.
How do I ask a question?
It’s simple! You can submit your question via our form, send us an email, or start a live chat session. Our team connects you with the right expert for your query.
Do you require remote access?
Never. All guidance provided is educational. You remain fully in control of your device at all times. This ensures your privacy and security are always protected.
What topics can I ask about?
You can ask about printer setups, email configurations (Outlook, Gmail), router and Wi-Fi help, laptop optimizations, smart home devices, and general everyday tech advice.
How fast will I receive a response?
Our advisors usually respond within a few hours during active periods. We strive to answer all inquiries as quickly as possible based on demand and availability.
Is my personal information safe?
Yes. We value your privacy. We don’t collect sensitive data unless needed to respond appropriately, and we never share your information with third parties.
Do I have to install anything to get help?
No downloads or installations are needed. All guidance is delivered via chat, email, or website instructions that you can follow directly on your device.
Are your advisors real humans?
Yes. All our experts are real, U.S.-based individuals with professional experience in the topics they assist with — no bots, no AI-generated answers.
Are you affiliated with HP, Microsoft, or other brands?
No. Connect Hub Global is an independent service. We offer unbiased guidance and are not affiliated with any hardware or software brand directly.
What devices can you assist with?
We assist with printers, laptops, desktops, smartphones, Wi-Fi routers, email apps, and smart devices like home cameras and speakers.
Can I ask non-tech questions too?
Absolutely! You can ask about gardening, basic car maintenance tips, DIY home fixes, and general product usage guidance — not just tech topics.
Do you provide troubleshooting steps?
Yes. We help you diagnose and solve issues with step-by-step educational guidance. However, we do not physically fix or access your devices.
Can I get help with email recovery?
Yes. Our experts assist with recovering lost access to accounts like Gmail, Outlook, Yahoo, etc., as long as it’s within public, safe practices.
Is Connect Hub Global free?
Basic inquiries and connections are free. Certain specialized guidance may be priced based on the depth of service you require. All terms are clearly communicated.
How secure is my conversation?
We implement security measures to ensure that conversations remain confidential and never shared outside of helping you resolve your inquiry safely.
Will you fix my device remotely?
No. We guide you to fix it yourself. We do not offer remote sessions or direct physical device repairs to maintain user safety and compliance.
Can I cancel a consultation if needed?
Yes. You can cancel any time before a live session is started. We have a flexible cancellation policy to respect your convenience and schedule.
Do you cover smart home devices?
Yes. We assist with setting up, managing, and troubleshooting smart home devices like thermostats, doorbells, security cams, and smart lights.
How do I start getting help?
Simply fill out the form on our Contact Us page, start a live chat, or send us an email describing your question. We’ll match you with the best advisor available!
More Guided FAQ
How do I prepare before asking a question?
It's helpful to gather any details about your device, operating system, or the specific issue you're facing. The more specific you are, the faster and more accurately we can assist you with guided steps.
Can I cancel a request after sending it?
Yes, you can cancel your inquiry any time before the advisor has responded. If you wish to cancel, simply reply to your confirmation email or use the contact form referencing your original question ID.
Do you assist with Wi-Fi and router setup?
Yes! We provide step-by-step guidance on how to configure your Wi-Fi routers, improve connection speeds, reset network settings, and troubleshoot basic home networking issues.
Can you help with software installations?
We can guide you on the general steps to install common software applications. However, we do not remotely access your device or install software ourselves. You remain in full control during the process.
How long does it usually take to resolve an issue?
Simple guidance questions are often resolved within a few steps. More complex setups or troubleshooting may take longer. Our goal is always to guide you efficiently while ensuring you feel confident in the process.
Can you help with older devices?
Yes. We can assist with setting up and troubleshooting many older printers, laptops, and smart devices — provided they still meet basic compatibility standards with modern operating systems.
Is your service available internationally?
At this time, Connect Hub Global primarily serves users located in the United States. We are working on expanding our availability internationally in the future.
Can you help recover account passwords?
We offer guidance for recovering access to common platforms like Gmail, Outlook, and Yahoo Mail. However, recovery is always subject to the security protocols of those providers and user verification processes.
Can I use a smartphone or tablet to ask for help?
Absolutely! Our website and contact options are fully optimized for mobile and tablet devices, making it easy to submit questions or chat with an expert from wherever you are.
How can I track the status of my request?
Once you submit a question, you will receive a confirmation email. If you need updates, you can reply to the confirmation email or contact us through the form referencing your inquiry ID number.
Still Have a Question?
If you didn’t find what you were looking for, don’t worry! Our expert advisors are ready to assist. Submit your question and we'll provide simple, step-by-step guidance tailored to your needs.
Submit Your Question