Privacy Policy
Your privacy and security are important to us. This page explains how Connect Hub Global collects, uses, and protects your personal information in full compliance with all digital standards and platform policies.
Introduction
Connect Hub Global ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our advisors.
By using our website, submitting an inquiry, participating in a live chat, or otherwise engaging with our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.
This Privacy Policy applies to all users of Connect Hub Global, including but not limited to visitors, customers, advisors, and individuals submitting questions for guidance. It covers information collected through our website, contact forms, live chats, and any other platform features.
Our commitment to privacy compliance extends across various regulations, including but not limited to:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Ads and Platform Policy Standards
Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any questions, you can always contact us through the information provided at the end of this page.
Information We Collect
At Connect Hub Global, we believe in minimizing the information we collect while maximizing your trust and safety. We collect only the information that is necessary to provide you with expert-led guidance and to operate our services effectively.
The information we may collect includes:
- Full Name: To personalize your experience and communicate with you effectively.
- Email Address: To send responses to your inquiries, confirmations, or updates.
- Inquiry Details: Information you voluntarily submit related to your question, product setup, or general assistance needs.
- Communication Logs: Records of your interactions with our advisors to ensure quality and clarity in our services.
- Website Usage Data: Non-personal data collected through cookies and analytics tools to improve website performance (explained further in our Cookies section).
We do not collect sensitive personal data such as financial information, social security numbers, login passwords, remote access credentials, or any data beyond what is voluntarily provided through our inquiry form or chat.
Your trust is important to us, and we are committed to maintaining clear boundaries on how and why we collect data — only for the purpose of helping you and improving our services.
How We Use Your Information
We use the information you provide solely to deliver and improve the services we offer at Connect Hub Global. We believe in responsible use of data, ensuring that your information is handled respectfully and securely at all times.
Specifically, we use your information to:
- Respond to Inquiries: To answer your questions, provide guidance, and connect you with appropriate advisors.
- Enhance User Experience: To better tailor our website, communications, and support services based on user needs.
- Send Service Communications: Such as inquiry confirmations, follow-up emails, or updates regarding your submitted question.
- Maintain Internal Records: For quality assurance, training, and service performance review purposes.
- Improve Website Performance: By analyzing anonymized website traffic and usage patterns to deliver better browsing experiences.
We do not use your information for any third-party advertising purposes, nor do we sell, lease, or share your personal data with outside companies unless required by law.
Data Security and Protection
At Connect Hub Global, we take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your trust is important to us, and we are committed to safeguarding your privacy through responsible practices.
We employ technical, administrative, and physical safeguards, including but not limited to: encryption protocols, secure data storage, controlled access to information, and the use of security-focused third-party hosting services.
Access to your personal information is limited strictly to employees, advisors, or contractors who have a legitimate business need to access such information to perform their duties. These individuals are bound by confidentiality obligations and may be subject to disciplinary action if obligations are breached.
While we strive to protect your personal information through industry-standard security practices, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we remain dedicated to continuous improvement of our safeguards.
In the unlikely event of a data breach, we will promptly notify affected users as required by applicable law and regulatory standards.
Sharing of Information
Connect Hub Global values your privacy and will not sell, lease, rent, or share your personal information with third parties for marketing or commercial purposes. Your information remains within our platform and is used solely to provide and improve our services.
We may share limited information with trusted service providers who assist us in operating our website, conducting our business, or serving our users — provided that such parties agree to keep this information confidential and use it only for authorized purposes.
We may also disclose your information when required by law, legal process, governmental request, or to protect our legal rights and prevent harm to Connect Hub Global, our users, or the public.
Any information sharing is done with strict adherence to privacy standards, and we minimize the amount of data shared to only what is necessary to fulfill the stated purposes.
We do not engage in any unauthorized sharing, tracking, or sale of personal information beyond the practices outlined in this Privacy Policy.
Your Privacy Rights
At Connect Hub Global, we respect your rights concerning your personal information. Subject to applicable law, you have the following rights regarding your data:
- Right to Access: You have the right to request access to the personal data we hold about you and receive a copy of that information.
- Right to Correction: If you believe that any information we are holding about you is incorrect or incomplete, you have the right to request a correction.
- Right to Deletion: You may request the deletion of your personal information where there is no good reason for us to continue to process it.
- Right to Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time.
- Right to File a Complaint: You have the right to file a complaint with a data protection authority if you believe that we have not complied with applicable data protection laws.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.
Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Connect Hub Global. These links are provided for your convenience and reference only.
We do not have control over and are not responsible for the content, privacy practices, or policies of third-party websites. When you leave our website to visit another site, we encourage you to review the privacy policy and terms of use of that site independently.
Inclusion of a link on our website does not imply endorsement of the linked site or its products and services. Your interactions with any third-party website are solely between you and that third party.
Children’s Privacy
Connect Hub Global does not knowingly collect, solicit, or maintain personal information from individuals under the age of 13. Our services and website are intended solely for users who are 13 years of age or older.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records. If you believe that we might have any information from or about a child under 13, please contact us using the information provided in the "Contact Us" section.
By using our services, you affirm that you are at least 13 years old or that you are the parent or guardian giving consent for a minor to use our website.
Changes to This Privacy Policy
Connect Hub Global may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
We encourage you to review this page periodically to stay informed about how we are protecting your information. Changes to this Privacy Policy are effective when they are posted on this page unless otherwise stated.
If material changes are made, we may notify you by posting a prominent notice on our website or, where appropriate, by sending you an email notification.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please contact us:
Email: privacy@connecthubglobal.com
You may also use our Contact Us page to submit a privacy-related inquiry. We aim to respond to all requests in a timely manner and in accordance with applicable data protection laws.