Our Refund & Cancellation Policy
Fair. Transparent. Customer-First.
At Connect Hub Global, your satisfaction and trust are at the center of everything we do. Here's how refunds and cancellations work, in simple and clear terms designed to protect you and ensure full transparency.
Refund Eligibility
We offer refunds fairly and transparently. You may qualify for a refund under the following conditions:
Purchase Without Submitting a Question
If no question is submitted within 7 days of purchase, you are eligible for a full refund.
Delayed Educational Response
If we fail to respond within 24–48 hours as promised, you can request a full or partial refund.
Incorrect or Incomplete Guidance
If the educational guidance provided was incomplete, irrelevant, or wrong, you may be eligible for a refund.
Cancellation Before Service Delivery
Cancelling your plan before receiving any service guarantees a full refund without penalties.
Special Case Reviews
If verified human errors are found, we may manually approve a refund based on fairness.
Duplicate Payment Error
If you accidentally made a duplicate payment for the same service, a full refund will be issued immediately.
Wrong Plan Purchased
If you accidentally purchased the wrong plan and have not yet received service, we will issue a refund and allow a repurchase.
Platform System Errors
If technical issues prevented you from submitting or receiving help, refunds are granted after verification.
Access Restriction Issues
If platform security restrictions wrongly blocked your access before help could be delivered, you are eligible for a refund.
Advisor Miscommunication
If clear miscommunication occurred between you and the advisor, our team may approve a refund review after investigation.
Non-Refundable Situations
While we strive to treat every customer fairly, certain situations fall outside our refund policy. Here are cases where refunds may not be applicable:
Educational Service Already Delivered
If educational guidance has already been provided and used, refunds are not issued.
Misunderstood Service Type
Refunds are not granted if users mistakenly expect tech support, remote access, or device control assistance.
Violation of Terms of Use
If users violate Connect Hub Global’s Terms of Use, including misuse or abuse of the platform, refunds are forfeited.
User No-Show or Non-Response
If users submit a question but do not follow advisor instructions or abandon the conversation, refunds are not available.
Last Minute Cancellation After Service
Cancellations made after service delivery or after the advisor has engaged are non-refundable.
Duplicate Questions Answered
Submitting multiple versions of the same question but receiving one educational response is not eligible for multiple refunds.
Late Refund Requests
Refunds are only accepted within 7 days of purchase. Requests made after 7 days are not eligible.
Special Discounted Sales
Products or services purchased at special promotional discounts are considered final sale and non-refundable.
Incomplete or Vague Question Submissions
If users submit incomplete, vague, or confusing questions making educational assistance impossible, refunds cannot be offered.
Abuse or Misuse of Platform
Users engaging in fraudulent behavior, spamming, or abusing advisors for services will forfeit all refund rights.
Cancellation Policy
We make cancellations easy and transparent — no penalties, no hidden conditions. Here's everything you need to know about cancelling your membership at Connect Hub Global:
Cancel Any Time
Cancel before your next billing date with no penalties or hidden conditions — full control, always yours.
Submit Through Support
Email our support team or use our official contact form to submit cancellation — fast and official.
No Hidden Cancellation Fees
We never charge hidden cancellation fees. Cancelling is free and fully transparent.
Service Continues Till End
After cancellation, you will still have full access to your paid educational services until the current billing period finishes.
Confirmation Sent via Email
A cancellation confirmation will be emailed to you within 24 hours for full documentation and peace of mind.
Cancellation Within 24 Hours
All cancellation requests are processed within 24 hours to ensure you are never charged unfairly.
Membership Flexibility
You can easily switch, upgrade, or cancel your membership anytime based on your evolving needs.
Access History Safe
Your past questions and educational content remain accessible until the end of your membership term.
Easy Re-Subscribe Later
Cancelled accounts can be easily reactivated anytime in the future without any penalties.
Zero Penalty Promise
At Connect Hub Global, we never punish customers for making the right decisions for themselves — no penalties, ever.
Refund Request Process
At Connect Hub Global, we ensure refunds are processed smoothly, fairly, and with full transparency. Here's how it works step-by-step:
Submit via Support Email
Email our support team with your refund request using the official email address provided on the website.
Include Required Information
Always include your full name, order ID, date of purchase, and a short reason for your refund request.
Submit Within 7 Days
Refund requests must be submitted within 7 days of purchase for eligibility under our fair policy.
Review Process (3–5 Business Days)
Our team will carefully review your request, matching your situation against eligibility conditions.
Refund Processed (7–14 Days)
If approved, your refund will be issued securely and credited back to your original payment method.
Customer Acknowledgment Email
After reviewing your request, we’ll send you a formal acknowledgment email outlining next steps.
Documented Record Creation
All refund cases are properly documented and archived for legal and operational transparency.
Advisor Feedback Review
We review educational advisor interactions to ensure service delivery standards are met for every case.
Fraud Check & Validation
Every refund request goes through light fraud validation checks to protect honest users and the platform.
Resolution Follow-Up
Our team may follow up with you directly to ensure the issue is resolved completely and fairly.
Our Commitment to Fairness
At Connect Hub Global, fairness isn't just a policy — it's a principle we live by. We design every experience, every interaction, and every refund policy to protect your trust and empower your choices. Whether you stay with us or choose to cancel, your satisfaction, your safety, and your independence come first — always.